Cancellation & Refund Policy

Cabs and outstation trips

Cancellations made more than 4 hours before the scheduled pickup are free of charge. Cancellations within 4 hours may attract a fee equal to the driver's dispatch cost if the vehicle has already left for your pickup point.

Tour packages

More than 15 days before departure — full refund of any advance paid, less bank charges. Between 7 and 15 days — 75% refund. Between 3 and 7 days — 50% refund. Less than 3 days — no refund, since hotels and permits are already committed.

Bus and large group bookings

Cancellation terms for buses and fleets of five or more vehicles are agreed in writing at the time of booking and vary with the season.

How refunds are processed

Refunds are made to the original payment method within 7 to 10 working days of the cancellation being confirmed.

How to cancel

Call or send a WhatsApp message to the number on our contact page, quoting the booking reference we sent you when you booked — it looks like SSS260822A1B2. One message is enough; you do not need to fill in a form or write an e-mail as well. We will confirm the cancellation back to you in writing, along with the refund amount if one is due.

If your plan has only shifted rather than fallen through, tell us the new date instead. Moving a booking costs nothing, and a postponed trip is not treated as a cancellation.

Cancellation by us

In the rare event that we cannot provide the vehicle, we will either arrange an equivalent vehicle at no extra cost or refund the full amount you have paid.